Conflict Management NQF 5
R3,500.00
DESCRIPTION
A Conflict arises when individuals have varied interests, opinions and thought processes and are just not willing to compromise with each other. It is always wise to adjust to some extent and try to find a solution to the problem rather than cribbing and fighting. Conflicts and disagreements only lead to negativity and things never reach a conclusion.
Conflict management seeks to resolve the disagreement or conflict with positive outcomes that satisfy all individuals involved or to the beneficial of a group
In particular, people credited with this skills programme are able to:
- Identify and describe the main sources of conflict.
- Distinguish types of conflicts
- Apply appropriate strategies to manage conflict.
- Resolve conflict using appropriate techniques in the workplace.
- Develop and implement follow up plans
- Compile conflict resolution reports
COURSE DURATION: 15 Days
NQF LEVEL: 5
CREDITS: 8
Quality Assured Partner: Quality Council of Trades & Occupations (QCTO)
View Skills Programme Document: (210409)
View QCTO Accreditation Letter
Download Online Course Curriculum Here
Description
Conflict Management Learning Outcomes
To identify and manage the resolution of conflict between persons or parties in the workplace
Topic 1: Sources of conflict
- Definition of conflict
- List of possible sources of conflict
- Positive and negative characteristics of conflict in the workplace.
Topic 2: Types of conflicts.
- Types of conflicts.
- Organisational conflict modes.
Topic 3: Strategies for conflict management.
- Various business conflict modes.
- Useful steps to be taken to manage conflict
- Describe the route, which conflicts normally follow toward resolution can be described with examples.
Topic 4: Techniques in conflict management.
- Methods available to resolve conflict in terms of the Labour Relations Act
- The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or resolving conflicts.
Topic 5: Conflict consequences analysis.
- Explain the attributes of an effective conflict manager.
- Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution.
- The negative attributes which should be avoided or controlled by an effective conflict manager are listed with an explanation of the negative effect each has on the resolution of conflict.
Topic 6: Emotional intelligence in conflict resolution.
- Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations..
- Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
- Analyse the impact of emotional intelligence on life and work interactions.
- Evaluate own level of emotional intelligence in order to determine development areas.
Topic 7: Components of Conflict Resolution Report
- Definition of The Conflict Resolution.
- Types of Conflict Resolution Skills.
- Steps to Conflict Resolution.
- Conflict Resolution Strategies
INSTRUCTIONS
You are required to perform the task below and your Supervisor/facilitator/mentor will assess you based on the below observation checklist attached:
- Apply teamwork in conflict resolution process.
- Profile a conflict at a workplace.
- Analyse a conflict profile and determine the causes of conflict
- Determine and implement appropriate conflict management strategies
- Select and apply conflict resolution techniques
- Analyse and profile conflict consequences
- Apply emotional intelligence in conflict resolution engagement
- Compile and implement conflict resolution follow up plan
- Compile conflict resolution report
Skills Rationale
There is no skills program already registered by QCTO. Conflict in the workplace negatively affect the productivity and quality of work.
Effective and efficient management of conflicts to create peace and harmony in the workplace (on a prevention basis).
Work Opportunities and Further Learning
After completion of the course learner’s will have knowledge on how to deal with conflict in the workplace and elsewhere.
The learners will be upskilled on a regular basis as and when there is changes within the Industry.
Certificate in Conflict Resolution, NQF Level 5.
Credit Related Skills Programmes:
This training could be combined with other skills programmes.
- Further Education and Training Certificate: Leadership Development – 50081 (NQF Level 4)
- National Certificate: Conflict Management and Transformation – 49257 (NQF Level 5)
Entry level requirements into this programme?
- Certified copy of you ID document
- NQF Level 4 or equivalent
- Curriculum Vitae (CV)
Target Audience
- Managers | Supervisors | HR Managers
- Trainers | Facilitators | Coaches | Employees
QCTO LINKS OF INTEREST
QCTO Implementation of RPL Policy
Online technical requirements
The system requirements for the Moodle user are modest. All you really need is a solid, reliable internet connection and a modern web browser which can be downloaded within our e Learning platform.
Operating system
- Windows: Windows vista or higher.
- Macintosh: Mac OS X or higher.
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